Posted on July 28, 2011 by Glen

We recently had problems with an online data backup solution that damaged data queues in the EMR interfaces.  These data queues are an integral part of our interface system.  Data queues are for real-time mission critical communication of data and part of that task is to contain data as a buffer for temporary outages.  For that reason, backups of these objects are of little value as the data is fleeting, there one moment and gone the next.  For this mission critical role, they are treated differently in recovery situations, but it is imperative that they not be affected by other processes.  This third party software is supposed to be a contingency against failure, but in this instance the product actually damaged the data queues.  The data backup solution defeated it’s own purpose.   The DSM contract stipulates that there are to be no “unauthorized copies” of our system made.  So, to avoid licensing issues, please contact DSM and get authorization  to have third party products make copies of our system before signing any contracts with third party backup solutions.

Thanks!

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